How do I return my items?Updated 3 months ago
If you are not completely satisfied with your order and would like to exchange or return your items, please visit returns.tailoredathlete.com and follow the steps below:
- Enter your order number (e.g. TAUS12345) and the zip code the order was sent to. Please enter everything exactly as it appears on your order confirmation.
- Select which item(s) you are returning and reasons why.
- Once confirmed, please return your order to the address provided.
Please note you will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.
We offer a 35 day return policy, this begins from the moment the order is received.
Orders sent back to the warehouse after the 35 day exchange or refund window has passed will be returned to the customer.
Damaged returns: Any item that is returned worn or damaged that has not previously been disclosed to our customer support team will be rejected with their return void and products destroyed.
If you need any further assistance, please contact our customer service team: [email protected].