What is your Return PolicyUpdated 3 months ago

Returns

We offer a 35 day return policy, this begins from the moment the order is received.

Orders sent back to our warehouse after the exchange or refund window has passed will be returned to the customer.

Unfortunately we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for any charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.

If you have any questions, please contact - [email protected] and a member of our team will be happy to help!

How do I request an exchange or refund?

In the unlikely event you need to exchange or return your item, please visit returns.tailoredathlete.com.

Your items must be unworn and unwashed with the tags still attached. Please ensure returns are made in original packaging. Items that do not meet these requirements are not eligible.

Please include your full name and order number within the returns package (Products that arrive without a name and order number will be unable to process).

Please note: Any items purchased as part of our "Last Chance" collection are non-returnable as they are discontinued and therefore offered at a special price. Your statutory rights are not affected.

Damaged returns: Any item that is returned worn or damaged that has not previously been disclosed to our customer support team will be rejected with their return void and products destroyed.

If you need any further assistance, please contact our customer service team: [email protected].

To qualify for a refund or exchange:

• Items must be unwashed and unworn (apart from trying on).
• All tags, clips, and packaging must be included in the polybag.
• Muscle Fit Suits: Jackets must be returned with all original packaging including hangers and suit bags with the original tags attached and still in a resellable condition. Items that do not meet these requirements are not eligible.
• Warning: Any suit jackets or suit pants returned without the original hangers and/or suit bags will be subject to a $20 restocking fee which will be deducted from the refund amount or invoiced before any exchanges are sent out.
• Bundles/Multipacks:Bundle products must be returned as a complete unit, including all individual items, tags and the original packaging that was included in the bundle. If any individual items are missing or damaged, the return may be subject to rejection.

• The customer is responsible for packaging the bundle product securely to prevent any damage during the return shipping process. Any damage not brought to our attention ahead of the product being returned may be subject to rejection or a partial refund to cover dry cleaning costs.

• If an individual item within a bundle is defective or damaged, the customer may be eligible for a replacement or refund however must provide evidence of the damage to [email protected] and return all products from within the bundle to the address provided by the Customer Support Team.

• Items must not be from our Last Chance collection.
• Damaged returns: Any item that is returned worn or damaged that has not previously been disclosed to our customer support team will be rejected with their return void and products destroyed.
• Please Note: Underwear is NON-RETURNABLE.
• Items that do not meet these requirements are not eligible.

Exchange Policy

Please note, all items must be unwashed and unworn with tags attached in order to receive an exchange. To make an exchange, please visit returns.tailoredathlete.com.

We will send the first exchange from our warehouse for free. For any subsequent exchanges, you will be required to cover the cost of delivery.

Please note we are not responsible for paying any customs charges (import duty or tax) on any exchanges. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot exchange lost returns. 

  To qualify for an exchange:

• Items must be unwashed and unworn (apart from trying on).
• All tags, clips, and packaging must be included in the polybag.
• Items must not be from our Last Chance collection.
• Damaged returns: Any item that is returned worn or damaged that has not previously been disclosed to our customer support team will be rejected with their return void and products destroyed.
• Please Note: Underwear is NON-RETURNABLE.

Items that do not meet these requirements are not eligible.

Refund Policy

We will refund your order to the original payment method once it has been processed at our warehouse. 

Please be aware this can take up to 48 hours after your order has arrived. You will be notified once a refund has been processed. We are unable to refund purchases to an alternative payment method other than the one originally used to purchase the items.

If your order was sent with FREE shipping and you decide to return all or part of your order for a refund, the actual delivery charge we incurred to send your order will be deducted from your refund amount to cover our shipping costs. The purpose of this is to defray unnecessary shipping costs and to allow us to continually offer the lowest prices possible.

In the case where only part of the order is refunded, if the remaining order value is more than $200, TAILORED ATHLETE will pay the free shipping. If the remaining order value is less than $200, we will deduct the FREE shipping cost from the refund.

If you paid for express shipping with your order, we will not include that cost in the refund amount so you will receive a refund for the items alone. This enables us to keep providing the best shipping costs for customers. 

Buy One Get One Free

Items purchased with a ‘Buy one get one free’ promotion are purchased as a paired item. If you wish to make a return, both items from the pair will need to be returned to receive a full refund subject to TAILORED ATHLETE's return policy.

If you wish to exchange one or both items from a ‘Buy one get one free’ pairing, then we can only exchange for the same product[s] in a different size or different colour.

Additional costs

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund lost returns.

Faulty items

In the extremely unlikely event you have received a faulty item, please contact our Customer Support Team at [email protected] within 30 days of the item(s) arriving. Please include the following information: