TAILORED ATHLETE | US logo
TAILORED ATHLETE | US logo

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Orders

What do I do if my product is faulty?

In the extremely unlikely event you have received a faulty item, please contact our Customer Support Team at [email protected] within 30 days of the item(s) arriving. Please include the following information:. Please  do not return any dama

How long will it take for me to receive my order?

Shipping informationAll US orders are shipped directly from our US warehouse within 24-48 hours of the order being placed.Orders received on weekdays before 15:00 GMT will be shipped out the same day. Orders placed after this time will be sent the ne

How do I track my order?

All orders are shipped within 24-48 hours of the order being placed. Once shipped you should receive a Shipping Confirmation with all of your orders information, including an option to track your orders progress. However if you paid for a 'Tracked Sh

I have received the wrong item

In the extremely unlikely event you have received the wrong item, please contact our Customer Support Team at [email protected] immediately with the following information and we will be happy to help. Once we have receive this information,

I want to change my order?

Unfortunately, we are unable to make any changes or cancellations once the order has been placed - this includes the following:. When placing your order please make sure that you specify the correct delivery address as TAILORED ATHLETE takes no respo

What is a pre order?

A pre-order is an order placed for an item that is not currently in stock. Pre-orders allow customers to guarantee immediate shipment once we have restocked. All pre-ordered products will be shipped on or before the shipping date stated below the 'pr

Why was my order cancelled?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as potentially fraudulent. If you are sure that is not the case, please confirm the billing address matches the payment method you are using, and checkout a