What is your shipping policy?

Shipping information

All orders are shipped directly from our US warehouse within 24-48 hours of the order being placed.
Orders received on weekdays before 14:00 GMT will be shipped out the same day. Orders placed after this time will be sent the next day. Orders placed on the weekend will be shipped out Monday.
The estimated shipping time begins from the day your order is despatched.
Please note that we are unable to make any changes or cancellations once the order has been placed. Once the order has arrived, please contact our Customer Support Team at [email protected] if you have any questions.

Shipping methods

Next working day tracked delivery
Standard tracked delivery (2-5 working days)
FREE tracked delivery | Orders $150 & above (2-5 working days)

Pre-Orders

All pre-ordered products will be shipped on or before the shipping date stated below the 'Pre-order' button on the product page.

If your order contains both an in stock product and pre-ordered product, they will be shipped at the same time when the pre-ordered product arrives.

Fees

Unfortunately, we are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs.

Late or lost orders

When placing your order, please make sure that you specify the correct delivery address as TAILORED ATHLETE takes no responsibility for missing parcels that have been sent to the wrong address or have been requested to be left with a neighbour or outbuilding.

Any order discrepancies relating to missing and/or lost items must be reported to us in writing via email at [email protected] within 30 working days from the dispatch date. We cannot refund or replace lost items until 30 working days after the date of despatch - this is when USPS classes items as being lost.

Items not received but tracking shows they have been delivered

This may happen when items are sent to a place of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can submit a missing mail search request through the USPS website.

Please note: we do not refund or replace tracked items that show as being delivered. For this reason, we always recommend that you get items delivered to a secure address.

Why was my order cancelled?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as potentially fraudulent. If you are sure that is not the case, please confirm the billing address matches the payment method you are using, and checkout again. Alternatively, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com.