All orders are shipped directly from our US warehouse within 24-48 hours of the order being placed. Orders received on weekdays before 14:00 GMT will be shipped out the same day. Orders placed after this time will be sent the next day. Orders placed

<p id="isPasted" style="line-height: 1.55em; margin: 0px 0px 1.5em; color: rgb(64, 82, 97); font-size: 14px; border: none; background: 0px 0px; box-shadow: none; font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All orders are shipped directly from our US warehouse within&#xA0;24-48&#xA0;hours&#xA0;of the order being placed.</p><p style="line-height: 1.55em; margin: 0px 0px 1.5em; color: rgb(64, 82, 97); font-size: 14px; border: none; background: 0px 0px; box-shadow: none; font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Orders received on weekdays before 14:00 GMT will be shipped out the same day. Orders placed after this time will be sent the next day. Orders placed on the weekend will be shipped out on Monday.</p><p style="line-height: 1.55em; margin: 0px 0px 1.5em; color: rgb(64, 82, 97); font-size: 14px; border: none; background: 0px 0px; box-shadow: none; font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The estimated shipping time begins from the day your order is despatched.</p><p style="line-height: 1.55em; margin: 0px 0px 1.5em; color: rgb(64, 82, 97); font-size: 14px; border: none; background: 0px 0px; box-shadow: none; font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note that we are unable to make any changes or cancellations once the order has been placed. Once the order has arrived, please contact our Customer Support Team at <a href="mailto:support@tailoredathlete.com" style="background: 0px 0px; color: rgb(0, 119, 204); text-decoration: underline; outline: 0px;">support@tailoredathete.com</a> and we will be happy to help.</p><h3 style="color: rgb(64, 82, 97); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-weight: 700; line-height: 28px; margin: 0px 0px 10px; text-rendering: optimizelegibility; font-size: 21px; padding: 0px; background: 0px 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="shipping-methods">Shipping methods</h3><ul style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 2em !important; margin: 0px 0px 1.5em; color: rgb(64, 82, 97); font-size: 14px; line-height: 1.55em; border: none; background: 0px 0px; box-shadow: none; font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li>Next Working Day Tracked Delivery</li><li>Standard tracked delivery (2-5 working days)</li><li>FREE tracked delivery | Orders $175 &amp; above (2-5 working days)</li></ul>

US Delivery

<h3 id="isPasted" style="color: rgb(64, 82, 97); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-weight: 700; line-height: 28px; margin: 0px 0px 10px; text-rendering: optimizelegibility; font-size: 21px; padding: 0px; background: 0px 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="line-height: 1.55em; margin: 0px 0px 1.5em; color: rgb(64, 82, 97); font-size: 14px; border: none; background: 0px 0px; box-shadow: none;">Shipping information</p></h3><ul style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 2em !important; margin: 0px 0px 1.5em; color: rgb(64, 82, 97); font-size: 14px; line-height: 1.55em; border: none; background: 0px 0px; box-shadow: none; font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="line-height: 18px; margin: 6px 0px 10px;">All orders are shipped directly from our US warehouse within&#xA0;24-48&#xA0;hours&#xA0;of the order being placed.</li><li style="line-height: 18px; margin: 6px 0px 10px;">Orders received on weekdays before 14:00 GMT will be shipped out the same day. Orders placed after this time will be sent the next day. Orders placed on the weekend will be shipped out Monday.</li><li style="line-height: 18px; margin: 6px 0px 10px;">The estimated shipping time begins from the day your order is despatched.</li><li style="line-height: 18px; margin: 6px 0px 10px;">Please note that we are unable to make any changes or cancellations once the order has been placed. Once the order has arrived, please contact our Customer Support Team at <a href="mailto:support@tailoredathleteclothing.com" style="background: 0px 0px; color: rgb(0, 119, 204); text-decoration: underline; outline: 0px;">support@tailoredathlete.com</a> if you have any questions.</li></ul><h3 style="color: rgb(64, 82, 97); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-weight: 700; line-height: 28px; margin: 0px 0px 10px; text-rendering: optimizelegibility; font-size: 21px; padding: 0px; background: 0px 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="shipping-methods">Shipping methods</h3><ol style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 2em !important; margin: 0px 0px 1.5em; color: rgb(64, 82, 97); font-size: 14px; line-height: 1.55em; border: none; background: 0px 0px; box-shadow: none; font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li id="isPasted">Next working day tracked delivery</li><li>Standard tracked delivery (2-5 working days)</li><li>FREE tracked delivery | Orders $175 &amp; above (2-5 working days)</li></ol><h3 style="color: rgb(64, 82, 97); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-weight: 700; line-height: 28px; margin: 0px 0px 10px; text-rendering: optimizelegibility; font-size: 21px; padding: 0px; background: 0px 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="pre-orders"><strong style="font-weight: 700; color: rgb(73, 73, 73);">Pre-Orders</strong></h3><p style="line-height: 1.55em; margin: 0px 0px 1.5em; color: rgb(64, 82, 97); font-size: 14px; border: none; background: 0px 0px; box-shadow: none; font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All pre-ordered products will be shipped on or before the shipping date stated below the &apos;Pre-order&apos; button on the product page.</p><p style="line-height: 1.55em; margin: 0px 0px 1.5em; color: rgb(64, 82, 97); font-size: 14px; border: none; background: 0px 0px; box-shadow: none; font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If your order contains both an in stock product and pre-ordered product, they will be shipped at the same time when the pre-ordered product arrives.</p><h3 style="color: rgb(64, 82, 97); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-weight: 700; line-height: 28px; margin: 0px 0px 10px; text-rendering: optimizelegibility; font-size: 21px; padding: 0px; background: 0px 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="fees-international-orders"><strong style="font-weight: 700; color: rgb(73, 73, 73);">Fees (International orders)</strong></h3><p style="line-height: 1.55em; margin: 0px 0px 1.5em; color: rgb(64, 82, 97); font-size: 14px; border: none; background: 0px 0px; box-shadow: none; font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Unfortunately, we are not responsible for any import or custom fees associated with your order, please check with your country&#x2019;s regulations to see if there will be any additional costs.</p><h3 style="color: rgb(64, 82, 97); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-weight: 700; line-height: 28px; margin: 0px 0px 10px; text-rendering: optimizelegibility; font-size: 21px; padding: 0px; background: 0px 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="late-or-lost-orders"><strong style="font-weight: 700; color: rgb(73, 73, 73);">Late or lost orders</strong></h3><p style="line-height: 1.55em; margin: 0px 0px 1.5em; color: rgb(64, 82, 97); font-size: 14px; border: none; background: 0px 0px; box-shadow: none; font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">When placing your order, please make sure that you specify the correct delivery address as TAILORED ATHLETE takes no responsibility for missing parcels that have been sent to the wrong address or have been requested to be left with a neighbour or outbuilding.</p><p style="line-height: 1.55em; margin: 0px 0px 1.5em; color: rgb(64, 82, 97); font-size: 14px; border: none; background: 0px 0px; box-shadow: none; font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Any order discrepancies relating to missing and/or lost items must be reported to us in writing via email at <a href="mailto:support@tailoredathlete.com" style="background: 0px 0px; color: rgb(0, 119, 204); text-decoration: underline; outline: 0px;">support@tailoredathlete.com</a> within 30 working days from the dispatch dat<em style="background-color: initial;">e</em>. We cannot refund or replace lost items until 30 working days after the date of despatch - this is when the delivery service classes items as being lost.</p><h3 style="color: rgb(64, 82, 97); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-weight: 700; line-height: 28px; margin: 0px 0px 10px; text-rendering: optimizelegibility; font-size: 21px; padding: 0px; background: 0px 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="items-not-received-but-tracking-shows-they-have-been-delivered"><strong style="font-weight: 700; color: rgb(73, 73, 73);">Items not received but tracking shows they have been delivered</strong></h3><p style="line-height: 1.55em; margin: 0px 0px 1.5em; color: rgb(64, 82, 97); font-size: 14px; border: none; background: 0px 0px; box-shadow: none; font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">This may happen when items are sent to a place of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can submit a missing mail search request through the courier website.</p><p style="line-height: 1.55em; margin: 0px 0px 1.5em; color: rgb(64, 82, 97); font-size: 14px; border: none; background: 0px 0px; box-shadow: none; font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note: we do not refund or replace tracked items that show as being delivered. For this reason, we always recommend that you get items delivered to a secure address.</p><h3 style="color: rgb(64, 82, 97); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-weight: 700; line-height: 28px; margin: 0px 0px 10px; text-rendering: optimizelegibility; font-size: 21px; padding: 0px; background: 0px 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="why-was-my-order-cancelled"><strong style="font-weight: 700; color: rgb(73, 73, 73);">Why was my order cancelled?</strong></h3><p style="line-height: 1.55em; margin: 0px 0px 1.5em; color: rgb(64, 82, 97); font-size: 14px; border: none; background: 0px 0px; box-shadow: none; font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as potentially fraudulent. If you are sure that is not the case, please confirm the billing address matches the payment method you are using, and checkout again. Alternatively, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at <a href="http://www.paypal.com/" style="background: 0px 0px; color: rgb(0, 119, 204); text-decoration: underline; outline: 0px;">www.Paypal.com</a>.</p>

What is your shipping policy?

Track my order. All orders are shipped within 24-48 hours of the order being placed. Once shipped you should receive a Shipping Confirmation with all of your orders information, including an option to track your orders progress. Please use this link

<h3 id="isPasted" style="color: rgb(64, 82, 97); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-weight: 700; line-height: 28px; margin: 0px 0px 10px; text-rendering: optimizelegibility; font-size: 21px; padding: 0px; background: 0px 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="line-height: 1.55em; margin: 0px 0px 1.5em; color: rgb(64, 82, 97); font-size: 14px; border: none; background: 0px 0px; box-shadow: none;">Track my order</p></h3><h4 style="color: rgb(64, 82, 97); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-weight: 700; line-height: 25px; margin: 0px 0px 10px; text-rendering: optimizelegibility; font-size: 18px; padding: 0px; background: 0px 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="all-orders-are-shipped-within-24-48-hoursof-the-order-being-placed-once-shipped-you-should-receive-a-shipping-confirmation-with-all-of-your-orders-information-including-an-option-to-track-your-orders-progressplease-use-this-link-to-be-directed-to-our-track-my-order-page-you-will-be-required-to-enter-your-order-number-and-email-address-belonging-to-the-registered-order-to-gain-access"><p style="line-height: 1.55em; margin: 0px 0px 1.5em; color: rgb(64, 82, 97); font-size: 14px; border: none; background: 0px 0px; box-shadow: none;">All orders are shipped within 24-48 hours&#xA0;of the order being placed. Once shipped you should receive a Shipping Confirmation with all of your orders information, including an option to track your orders progress.</p><p style="line-height: 1.55em; margin: 0px 0px 1.5em; color: rgb(64, 82, 97); font-size: 14px; border: none; background: 0px 0px; box-shadow: none;">Please use this <a href="https://tailoredathlete.com/apps/tracktor/track" style="background: 0px 0px; color: rgb(0, 119, 204); text-decoration: underline; outline: 0px;">link</a> to be directed to our &apos;Track my order&apos; page. You will be required to enter your order number and email address belonging to the registered order to gain access.</p></h4><h3 style="color: rgb(64, 82, 97); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-weight: 700; line-height: 28px; margin: 0px 0px 10px; text-rendering: optimizelegibility; font-size: 21px; padding: 0px; background: 0px 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="late-or-lost-orders">Late or lost orders</h3><p style="line-height: 1.55em; margin: 0px 0px 1.5em; color: rgb(64, 82, 97); font-size: 14px; border: none; background: 0px 0px; box-shadow: none; font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">When placing your order, please make sure that you specify the correct delivery address as TAILORED ATHLETE takes no responsibility for missing parcels that have been sent to the wrong address or have been requested to be left with a neighbour or outbuilding.</p><p style="line-height: 1.55em; margin: 0px 0px 1.5em; color: rgb(64, 82, 97); font-size: 14px; border: none; background: 0px 0px; box-shadow: none; font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Any order discrepancies relating to missing and/or lost items must be reported to us in writing via email at <a href="mailto:support@tailoredathlete.com" style="background: 0px 0px; color: rgb(0, 119, 204); text-decoration: underline; outline: 0px;">support@tailoredathlete.com</a> within 30 working days from the dispatch dat<em>e</em>. We cannot refund or replace lost items until 30 working days after the date of dispatch - this is when the delivery service classes items as being lost.</p><h3 style="color: rgb(64, 82, 97); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-weight: 700; line-height: 28px; margin: 0px 0px 10px; text-rendering: optimizelegibility; font-size: 21px; padding: 0px; background: 0px 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="items-not-received-but-tracking-shows-they-have-been-delivered">Items not received but tracking shows they have been delivered</h3><p style="line-height: 1.55em; margin: 0px 0px 1.5em; color: rgb(64, 82, 97); font-size: 14px; border: none; background: 0px 0px; box-shadow: none; font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">This may happen when items are sent to a place of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can submit a missing mail search request through the courier website.</p><p style="line-height: 1.55em; margin: 0px 0px 1.5em; color: rgb(64, 82, 97); font-size: 14px; border: none; background: 0px 0px; box-shadow: none; font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note: we do not refund or replace tracked items that show as being delivered. For this reason, we always recommend that you get items delivered to a secure address.</p>

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